Configure mail access on Smartphones and minor troubleshooting.Support external customers using the Doriis system.Setup of presentation equipment and laptops for meetings and conferences.ġ5% Work on asset management database, analyzing data for IT equipment assignment, update maps, assist with equipment surveys, update procurement activity through SCPRS.ġ0%Maintain and checkout pool laptops and presentation equipment to CalRecycle staff using the Hardware Checkout database. Enter help center calls into the Help Center Database for tracking/reporting purposes. Provide assistance to Citrix Users (Remote Access/Telework Users). Configure computer systems for new users and setup computer system at user’s work area. Assist staff with the maintenance and repair of computer hardware components and peripherals. Will be expected to handle a varied workload of incoming help calls and help tickets related to computer hardware, components, and software.Ħ0% Assist with resolving customer problems and issues in the use of CalRecycle and Microsoft applications (Windows 10, Office 2016/365, database/web applications, and hardware). This position requires the incumbent to maintain consistent and regular attendance communicate effectively (orally and in writing if both appropriate) in dealing with the public and/or other employees develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools and equipment complete assignments in a timely and efficient manner and, adhere to department policies and procedures regarding attendance, leave, and conduct.Īssist with first line support for CalRecycle employees, troubleshoot IT help calls and tickets when received. Customer Service: 1 year Location: One locationĭivision/Office/Section: AFITS / IT Services / Client Services & Operations / Help Center.Physical Requirements: Occasional lifting required must be able to move and transport minimum 20 pounds of equipment and supplies. Advanced skills appropriate to a service-oriented environment. Must have an understanding of basic software packages to include Microsoft Office, Google Drive and a working knowledge of database programs. Will require a flexible schedule including evenings and weekends.ĭesired Qualifications: Individual should be in the pursuit of a degree in business, visual art, music, communication, dance, theater, writing, and/or education. Self-motivated, innovative, and team-oriented with the ability to organize, work with others and multi-task. Excellent communication, problem solving, interpersonal, writing, and creative skills. Minimum Qualifications: Smarts looks for creative, outgoing, arts-oriented people who care about the community and are interested in the well-being and education of children of all ages. Supervision Exercised: Assists with the supervision of Smarts students and families during public programming.Įvaluation: Evaluation is the responsibility of the President to occur annually. Other Functions & Responsibilities: Performs other duties as assigned. Assist in the maintenance and upkeep of facilities.Assist with the delivery of materials, mail and other support services.Assists with general clerical assignments.Provides support for a full range of office activities.Respond to questions and requests for information from parents and students.Understand student application and enrollment process.Provide care for students while in Smarts facility, keeping track of students, helping manage behavior, and handling situations with maturity, safety, and professionalism. ![]() ![]()
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